Your entire support org,running autonomously24 hours a day.
Email, chat, social, and voice — handled end-to-end by StateSet. Start with a 28,000-credit starter pool, then move production into 120,000+ annual outcome-credit pools.
Pricing snapshot
Autonomous Digital BPO
Starts at
$0.08 / outcome credit
Starter pool at 28,000 credits. Production motion starts at 120,000+ credits.
Channels
Email · Chat · Social · Voice
Coverage
24/7/365
2-year rate
$0.07 / credit
3-year rate
$0.06 / credit
Email, chat, social, voice — one autonomous team
StateSet runs as your outsourced operations layer across every customer surface your brand already lives in.
Autonomous triage, drafting, policy-checked replies, and resolved state changes across shared inboxes and helpdesks.
Chat
On-site, in-app, and helpdesk chat handled with memory, order context, and grounded policy decisions — not scripted bots.
Social
Instagram, TikTok, X, Facebook, and Reddit DMs and comments routed, resolved, or escalated with brand-safe responses.
Voice
Low-latency inbound and outbound voice with barge-in, live transfer, and written-audit-ready transcripts.
A BPO you don't have to manage
No shift schedules. No seat minimums. No offshore QA. One system that produces resolved outcomes and hands you the audit trail.
24/7, autonomous, always on
There is no queue, no shift schedule, no vacation coverage to plan. The same machine is answering at 3am on a holiday as at noon on a Tuesday.
Policy-grounded, not probabilistic
Every refund, cancellation, and save is evaluated against your policy before anything changes in Shopify, NetSuite, or your helpdesk.
One platform across every channel
Email, chat, social, and voice resolved with the same customer memory, the same playbooks, and the same audit trail.
Outcome pricing, aligned to impact
You buy outcome credits, not seats. Credits draw down only when StateSet completes verified work.
Deploys in weeks, not quarters
Connect systems, ingest macros and SOPs, encode policy. Most brands go live in 4–6 weeks and replace an active BPO contract.
Your brand, your voice, your guardrails
Voice samples, macros, QA rubrics, and escalation rules are encoded so responses feel like your team — just faster.
An outcome is a commerce action completed
Outcome credits pay for completed work your team is currently paying a BPO seat to produce: resolved customer or operations intent with a verified state change.
Our definition of a billable outcome
A customer or operations intent that ends in a verified state change — an order sent, a return processed, an exchange created, a refund issued, a subscription changed, or an address updated — attributable to StateSet and audit-logged against your policy.
Everyday outcomes we complete
- Order sent to fulfillment
- Return processed
- Exchange created
- Refund issued
- Subscription changed
- Address or shipping change completed
- Delivery exception resolved
- Retention save offer applied
Transparent pricing. Annual outcome-credit pools.
Outcome-credit pricing aligns cost to the work actually produced. Starter pools begin at 28,000 credits, production typically starts at 120,000+ credits, and implementation is included for qualified annual pools.
Starter
Paid pilot or starter pool for teams validating autonomous operations before the main production motion.
28,000 outcome credits at $0.08
- 24/7 across email, chat, social, voice
- Completed, audit-logged work only
- Path to 120,000+ production pool
Growth
Primary production pool for brands replacing a BPO contract. Locked-in unit economics and a dedicated rollout team.
120,000 outcome credits at $0.08
- Annual pool paid upfront
- Dedicated success + solutions engineer
- Quarterly business reviews
Scale
High-volume annual credit pool for teams standardizing CX and back-office operations on StateSet.
300,000 outcome credits at $0.08
- Annual pool paid upfront
- 2-year rate: $0.07 / credit
- 3-year rate: $0.06 / credit
Enterprise
Custom pool, workflow weighting, procurement, security, and commercial terms for enterprise programs.
500,000 to 2M+ outcome credits
- Custom credit weights
- Named pod + priority roadmap input
- Custom policy, voice, and workflow design
Contract rates are $0.08 per credit for 1 year, $0.07 for 2 years, and $0.06 for 3 years. Custom volumes, credit weights, and enterprise terms are available.
You're already paying for this work. Pay less, get more.
Traditional BPOs charge for seats and time. StateSet uses prepaid outcome credits for verified work produced across every channel.
Tell us about your operation. We'll send pricing in 24 hours.
Give us a snapshot of your current BPO spend, volume, and channels. We'll model prepaid annual outcome-credit pools against your numbers and send a proposal you can take to procurement.
What happens next
- 1We review your volume, channels, and current stack.
- 2You get a written quote with prepaid annual outcome-credit pools modeled against your numbers.
- 3If it makes sense, we book a 30-minute working session and a 4–6 week rollout plan.
Replace your BPO contract before the next renewal.
Running autonomously across email, chat, social, and voice with prepaid annual outcome-credit pools: 28,000 credits for starter programs and 120,000+ credits for production. Ready in 4–6 weeks.
24/7
Always-on operations
4–6 wks
Typical time to live
$0.08 / credit
1-year rate
Included in every contract