Intelligent
Agent reasoning is grounded in commerce state, business context, and policy.
The Category
Commerce that runs itself.The execution layer for AI commerce.
The StateSet iCommerce Engine is commerce infrastructure built for autonomous agents to safely execute and coordinate business operations. It combines probabilistic reasoning with deterministic execution, policy controls, durable orchestration, integrations, auditability, replay, and outcome metering.
- Orders
- One intelligent engine
- Inventory
- One intelligent engine
- Payments
- One intelligent engine
- Returns
- One intelligent engine
- Subscriptions
- One intelligent engine
- Fulfillment
- One intelligent engine
- Finance
- One intelligent engine
What iCommerce is not
Four terms travel alongside iCommerce. None of them are alternatives to it — each sits in a different place relative to the operating layer.
The market category
Agentic Commerce
Agentic commerce is the established market category. The StateSet iCommerce Engine owns its execution layer: the point where an agent is permitted to change production commerce state.
A property, not a category
Autonomous Commerce
Autonomy describes how iCommerce agents behave — acting without a human in the loop. It names a capability, not the operating layer that provides it.
A delivery model on top
Digital BPO
Digital BPO is how iCommerce reaches teams that want outcomes rather than software: the same agents, sold as managed operations.
The predecessor
Automation / iPaaS
Automation moves data between systems and hands exceptions to people. iCommerce completes the work, including the exceptions, and proves what it did.
98%
ARMRA: faster order-cancellation resolution. Within 30 days, alongside a 90% reduction for subscription cancellations.
Read the customer story90%+
HydraPak: faster warranty resolution. With automated product identification and replacement-order creation.
Read the customer story80%
Sincerely Yours: of ticket volume handled. While reducing time to resolution by 90% and saving more than 30 hours monthly.
Read the customer storyThe category law
The six i’s of iCommerce
A product belongs in iCommerce only when it makes operations intelligent, integrated, instant, invisible, iterative, and impactful.
Integrated
Front-office, back-office, and operational systems share one execution layer.
Instant
Actions execute in real time when policy allows, with approvals when needed.
Invisible
Teams supervise outcomes instead of moving data between tools.
Iterative
Telemetry, tested procedures, and versioned policies improve each workflow.
Impactful
Value is measured in successful autonomous commerce actions and business impact.
Customer proof
What brands see in production.
iCommerce is accountable for completed work and measurable impact. These results are documented in published StateSet customer stories—not modeled projections.
No Makeup Makeup customer journey
More tickets closed. Less work left in the queue.
Noelle resolves routine tickets across the brand’s commerce and support systems, and hands exceptions to the team with context attached.
Published before/after comparison: a 110-ticket baseline versus 574 tickets closed with Noelle.
Read the complete customer story →5.2x
Closed tickets: 110 → 574
74.6%
Tickets closed with Noelle
3m 42s
Average response time
YISE Beauty customer journey
On-brand support, connected to live commerce data.
YISE Beauty deployed Dottie to retrieve live Shopify order data, manage Recharge subscriptions, facilitate returns, and respond in the brand’s voice.
Dottie supported 24.6% of created support tickets in the published case study; CSAT is reported as a separate measure.
Read the complete customer story →1m 29s
First response time
7,600+
Customer inquiries supported
4.8+
CSAT maintained
“Dottie provides 24/7 support and helps customers with everything from product recommendations and skincare questions to subscriptions, returns, exchanges, and more.”
ARMRA
98%
faster order-cancellation resolution
Within 30 days, alongside a 90% reduction for subscription cancellations.
Read the customer story →HydraPak
90%+
faster warranty resolution
With automated product identification and replacement-order creation.
Read the customer story →Sincerely Yours
80%
of ticket volume handled
While reducing time to resolution by 90% and saving more than 30 hours monthly.
Read the customer story →Results reflect individual customer deployments and are not a guarantee of future performance.
iCommerce Engine Capabilities
One intelligent engine for modern commerce operations
The StateSet iCommerce Engine unifies agents, data, and durable execution across critical workflows. Your team gets faster decisions, lower operating costs, and measurable outcomes without another layer of scripts to maintain.
AI-Powered Customer Insights
Unify customer profiles with AI-driven analytics that reveal purchase patterns, lifetime value, and personalized service opportunities in real-time.
Intelligent Inventory Management
Leverage predictive algorithms for automated inventory replenishment, demand forecasting, and real-time visibility across all warehouse locations.
Streamlined Returns & Warranties
Automate the entire returns lifecycle with smart RMA creation, instant label generation, and intelligent refund processing that reduces customer wait times.
Subscription Revenue Optimization
Maximize recurring revenue with advanced subscription analytics, churn prediction, and automated retention workflows powered by Stripe integration.
Manufacturing Process Automation
Transform production efficiency with digital Bill of Materials, automated Work Orders, and real-time manufacturing insights that reduce costs.
Unified Warehouse Command Center
Control warehouse operations with enterprise-grade search powered by Algolia, barcode scanning integration, and cross-location inventory optimization.
Actionable Business Intelligence
Make data-driven decisions with custom dashboards, predictive analytics, and AI-generated recommendations that identify growth opportunities.
Seamless Order Fulfillment
Deliver exceptional customer experiences with automated order routing, intelligent shipping optimization, and real-time delivery tracking.
Powerful Interface
Designed for operational excellence
Every screen in StateSet's iCommerce Engine is thoughtfully crafted to maximize productivity and visibility while minimizing complexity, helping your team work faster and smarter.
Average processing time
4.2 days1.2 days
Most requested feature
Seamless Returns Management
Automate your entire returns workflow with intelligent RMA generation, real-time status tracking, and seamless refund processing - all in one unified interface.
- Automatic RMA generation and label creation
- AI-powered return reason analysis
- One-click refund processing with fraud detection
AI-powered forecasting
Inventory Intelligence
Get real-time visibility into your inventory across all locations. Predictive algorithms forecast demand and recommend optimal stock levels to prevent stockouts and overstock situations.
- Real-time inventory tracking across all locations
- ML-powered demand forecasting and reorder suggestions
- Automated inventory reconciliation
Inventory accuracy
94.3%99.8%
Seamless Connectivity
Integrates with your existing tech stack
The StateSet iCommerce Engine connects seamlessly with your favorite e-commerce platforms, shipping providers, and business tools to create a unified operational ecosystem without disrupting your existing workflows.
Enterprise-Ready Commerce Integrations
E-commerce Platforms
Shopify, WooCommerce, BigCommerce, Magento, Amazon, Walmart, and more
Shipping & Logistics
ShipStation, ShipBob, FedEx, UPS, USPS, DHL, and more
Financial Systems
NetSuite, QuickBooks, Xero, Stripe, PayPal, and more
Enterprise-Ready Engine
Why choose the StateSet iCommerce Engine?
Built with modern brands in mind, the StateSet iCommerce Engine offers advantages that legacy systems simply can't match, delivering immediate value while scaling with your business.
Advantage 1
Lightning Fast Implementation
Plan a first governed workflow around 2–4 weeks, subject to integrations, policy, and approval requirements.
Advantage 2
Enterprise-Grade Security
Protect consequential actions with encryption, role-based access, explicit approvals, and auditable policy enforcement.
Advantage 3
Verified Outcomes
Check the resulting commerce state and evidence before counting work as complete.
Trusted by industry leaders for operational excellence
Policy controls
Permissions and approval gates
Verified work
Evidence of completed outcomes
Human review
Escalation for uncertain or restricted actions
Pricing
The right solution for your business
Choose the plan that best fits your operational needs and scale as you grow.
Enterprise Plan
Complete operational control with advanced AI capabilities, unlimited users, and enterprise-grade support.
What's included
- Unlimited users and warehouses
- Priority 24/7 support
- Advanced AI analytics
- Custom integrations
- Multi-channel returns management
- Dedicated account manager
- Advanced security features
- API access and custom workflows
Custom Pricing
Contact us
Pricing tailored to your business volume and specific operational needs
Get custom quoteNot an enterprise yet?
We offer flexible plans for growing businesses. Start with our standard plan and scale as you grow.
Standard Plan
Most PopularPerfect for growing brands with 1-3 warehouses
$1,520/month
Start with StandardCalculate your potential ROI
Use our ROI calculator to estimate the potential savings and efficiency gains for your business.
Try our ROI calculator- How long does implementation take?
- Plan around 2–4 weeks for a typical first governed workflow. Timing depends on system access, workflow scope, policy definition, testing, and security review.
- Can the StateSet iCommerce Engine integrate with my existing systems?
- Yes. The StateSet iCommerce Engine offers pre-built integrations with popular platforms like Shopify, WooCommerce, NetSuite, ShipStation, and many more. We also offer custom integrations for enterprise customers.
- How secure is my data?
- StateSet uses permissions, policy checks, approval gates, and action records to control execution. Review current security documentation in the Trust Center and availability in the status page. Resolution reliability and infrastructure uptime are different measures.
- What kind of support do you offer?
- Onboarding, support coverage, escalation ownership, and service commitments are agreed for your deployment. Confirm these requirements during workflow scoping.
- Can the StateSet iCommerce Engine scale with my business?
- Capacity planning depends on workload, connector limits, concurrency, and exception rates. Validate representative volumes and failure recovery before expanding the production scope.
- How does the AI functionality work?
- The StateSet iCommerce Engine is commerce infrastructure built for autonomous agents to safely execute and coordinate business operations. It combines probabilistic reasoning with deterministic execution, policy controls, durable orchestration, integrations, auditability, replay, and outcome metering.