AI agents that runcommerce operations.And prove it.

Choose one workflow and identify the systems it touches. Bring your operating policies, representative requests, and a team member who can authorize connections and review exceptions. Together, we configure permissions, test the workflow, and agree on the criteria for launch.

A distinct completed CX issue is charged once at the highest applicable outcome tier. A return and refund that resolve the same issue do not stack informational, commerce, and financial charges. Completion requires the agreed evidence; messages, retries, internal calls, and unresolved escalations add no units. Attempted work, retries, and duplicate events add no consumption units. Monthly commitments fund one shared usage balance across enabled products and remain payable even at zero usage.

Yes. Define the actions agents may take automatically and the conditions that require a person to approve them. Requests outside those boundaries go to your team with the relevant context and policy decision before a restricted action proceeds.

The workflow records the failure and follows its configured retry or escalation path. Verify duplicate prevention and recovery against your providers before launch. Incomplete work moves to the assigned operator; it does not create a completed outcome charge. Agreed reopening and reversal rules apply when an apparent outcome fails.

iCommerce is intelligent commerce operations: AI agents that run everything after checkout, completing and verifying work across commerce systems under explicit policies. StateSet is the iCommerce company.

StateSet is designed for controlled execution: policy constraints, deterministic workflows, optional approvals, idempotency for safe retries, and a complete audit trail so teams can review outcomes and governance.

Yes. Start with the supported connections around your existing systems. Your proposal defines which system owns each record, what StateSet may change, and how updates are reconciled. Adopting WMS or transportation capabilities requires a separate operational scope and qualification.

Order changes, cancellations, and reships; subscription management; returns/refunds/exchanges; inventory and fulfillment exceptions; and omnichannel customer support.

StateSet connects to the systems you already use (Shopify, ERPs, WMS/3PLs, helpdesks, payment providers) so agents can execute safely with constraints and auditability.

Most teams launch in 2 to 4 weeks. Start with one high-leverage workflow, then expand from CX into returns, subscriptions, fulfillment, and finance ops.