The AI Execution plane
for Commerce Operations
StateSet connects commerce systems, business rules and AI-assisted workflows so teams can spend less time chasing exceptions and more time moving work to resolution.
Observe
Bring together the context behind orders, exceptions and customer requests.
Decide
Apply business rules and identify the next step, with review where needed.
Act
Run the configured workflow, check the result and keep the right people informed.
Our Company
Our Vision
Commerce works better when the systems behind it can work together. Our vision is for teams to spend less time moving information between tools and more time serving customers, improving products and growing their business.
Less chasing. More completed work. Your systems, your policies and a clearer path to resolution.
Our Mission
Our mission is to help commerce teams turn operational context into useful action. We bring together integrations, workflow execution and AI assistance around the work that needs to be completed, with a defined scope, clear ownership and human review where it matters.
Connect the systems your team already uses
Define rules, approvals and exception owners
Built Around the Work
We work with commerce brands, customer experience teams and fulfillment partners on the work between systems: an order that needs attention, a return waiting for a decision or a customer asking for an update. We call this approach iCommerce: connecting information, decisions and action around a real operational outcome.
What We Build
Practical AI for Commerce Operations
Order and fulfillment operations
Bring order exceptions into view, identify the issue and coordinate the next step. Configure recovery, notifications and human handoffs for the fulfillment paths in scope.
Configurable business rules
Define permitted order edits, line-item changes and conditional SKU additions before warehouse submission. Configure and validate each rule for the selected workflow.
Returns and customer resolution
Connect eligibility checks, return workflows and warehouse receipt information. Help teams recommend the right refund, exchange or replacement and keep customers informed.
An operations copilot
Ask natural-language questions, draft customer responses and coordinate approved next steps. Bring relevant context into the daily work of operations and customer experience teams.
Connected commerce systems
Connect the storefront, helpdesk, ERP and fulfillment systems your workflow needs. Use the StateSet workspace, APIs and supported MCP tools with access and actions scoped to your setup.
Wholesale and EDI workflows
Coordinate purchase orders, acknowledgments, shipment notices and invoices across trading partners. Define the documents, mappings and exception handling for each selected partner flow.
Each engagement starts with a selected workflow. Integration coverage, permitted actions and success criteria are agreed before launch.
Our Culture
Our Values
Energy, effort and execution guide how we build and how we work with customers. We value curiosity, careful implementation and accountability for the work we take on.
Energy
Stay curious about the work our customers do. Listen closely, ask useful questions and bring care and initiative to the problems worth solving.
Effort
Understand the details that make a workflow succeed. Work alongside customers to define the scope, test the exceptions and improve the experience.
Execution
Turn a clear plan into useful work. Take ownership, follow through and measure progress by the results that matter to the people using our products.
Build With Us
Interested in practical AI, thoughtful software and the details of commerce operations? Explore opportunities to help us build products that make everyday work more useful.
Less Chasing. More Completed Work.
Tell us where work gets stuck. Together, we can identify a focused workflow, map the systems and decisions involved, and define what a useful result would look like for your team.
Keep Your Operating Stack
Start with the systems your team already relies on and connect the steps needed for the selected workflow.
Measure What Changes
Agree a baseline for handling time, resolution and quality. Use the results to decide where to go next.