Pay for outcomes. Nothing else.
Billed monthly in arrears with no platform fee, seat fee, prepaid credits, or charge for failed work. Rates range from $0.25–$1.00 per verified outcome.
Trusted by leading commerce brands
2–4 weeks
Typical time to production value
62%
One-touch automation in measured cohort
99.5%
Resolution reliability in measured cohort
Last verified Q2 2026. Automation and reliability reflect the measured deployment cohort and are not presented as universal performance guarantees.
Only outcomes appear on your invoice
The platform and services needed to deliver those outcomes are included. Your cost moves with completed, verified work—not seats, licenses, or attempts.
No platform fee
The iCommerce Engine, implementation, integrations, and support are included in outcome pricing.
No seats or licenses
Add teammates, workflows, and agents without creating another recurring software charge.
No prepaid credits
Completed outcomes are counted transparently and billed monthly in arrears.
No charge for attempts
Drafts, retries, failed work, and unresolved escalations never appear on your invoice.
One model: verified outcomes, billed monthly in arrears.
Three flat prices. That's the whole model.
Every AI agent outcome maps to one of three prices based on what the agent actually did. A billable outcome is completed, policy-approved work — attributable to StateSet, audit-logged, and accepted by your configured rules.
Resolution
The agent resolves a question with no system change required.
Examples
WISMO resolved, product answer, policy answer, order status update
Commerce Action
The agent completes an action that changes the state of a commerce system.
Examples
Order sent to fulfillment, return processed, address changed, subscription updated
Financial & Revenue Action
The agent moves money or saves revenue, with full policy checks and audit trail.
Examples
Refund issued, exchange created, save offer applied, delivery exception resolved
Never billed
We only bill when work completes. These activities are always free.
- Drafts or recommendations
- Failed attempts
- Duplicate retries
- Unresolved escalations
- Internal reasoning steps
- Conversations with no completed resolution or action
Order Outcomes
- Order sent to fulfillment
- Order edited or cancelled
- Shipping address changed
Post-Purchase Outcomes
- Return processed
- Exchange created
- Refund issued
Account Outcomes
- Subscription changed
- Payment issue resolved
- Save offer applied
Volume Discounts, Applied Automatically
As your monthly outcome volume grows, your rates drop — no renegotiation, no prepaid pools. Each month is billed at the rate band your actual completed volume reaches.
| Rate Band | Monthly Volume | Resolution | Commerce Action | Financial & Revenue Action |
|---|---|---|---|---|
| Launch | Up to 10,000 outcomes / moList rates | $0.25 | $0.50 | $1.00 |
| Growth | 10,000+ outcomes / mo15% off | $0.21 | $0.42 | $0.85 |
| Scale | 25,000+ outcomes / mo25% off | $0.19 | $0.38 | $0.75 |
| Enterprise | 100,000+ outcomes / moCustom | Custom | Custom | Custom |
Outcomes are billed monthly in arrears on actual completed volume. Annual agreements can lock volume rates for the full term.
Priced against headcount, not software
The right comparison isn't another SaaS tool — it's the $3–8 you pay every time a human handles a ticket. StateSet does the same completed work for $0.25–$1.00.
At 10,000 outcomes a month, that's roughly $4,000–$5,000 with StateSet versus $30,000–$80,000 in human handling cost.
Run your own numbers
Drag the slider to your monthly ticket volume. We assume a typical mix of 60% resolutions, 30% commerce actions, and 10% financial actions, with volume discounts applied automatically.
Human / BPO cost
$30,000–$80,000
at $3–8 per ticket
StateSet all-in
$3,400/mo
verified completed outcomes only
Your savings
94%
vs. midpoint human cost
Estimates only — your actual mix and rates are confirmed before launch. Get a free AI ops audit for exact numbers →
Simple Billing Mechanics
One monthly invoice for verified outcomes completed in arrears. Predictable for finance, aligned with delivered value for operations.
Define the Outcome
Before launch, we agree on the exact completion event, policy checks, and audit evidence for every billable outcome.
Complete the Work
Agents resolve questions or complete commerce actions across your connected systems. Attempts and incomplete work remain free.
Verify Every Result
Each completed outcome is attributable to StateSet, checked against your policies, and recorded in an audit log.
Pay for Outcomes
At month end, you receive one invoice for verified outcomes only. There is no platform subscription, seat fee, or credit commitment.
Getting started
~5,000 outcomes / month
Comparable human handling cost for the same 5,000 tickets: roughly $15,000–$40,000.
Volume rate example
~25,000 outcomes / month (25% off)
Comparable human handling cost for 25,000 tickets: roughly $75,000–$200,000.
Everything needed to deliver outcomes is included
Design, implementation, platform access, and ongoing support are part of the outcome model—not separate line items.
Design
Workflow design, operating model input, and pricing-fit scoping for your deployment.
Implementation
Configuration, integrations, and launch work to get the iCommerce Engine live.
Ongoing Support
Post-launch support, operational guidance, and continuous improvement over time.
Core Platform
Access to StateSet iCommerce Engine infrastructure, tracking, and outcome reporting.
Frequently Asked Questions
No platform fee. No seat fee.Pay only for verified outcomes.
We can model your ticket volume, show your expected monthly cost against what you pay humans today, and put the full economics in front of you before launch.
Not ready for a call? Get a free AI ops audit and we'll send you the numbers for your volume.