Pay for outcomes. Nothing else.
Nothing is billed for attempted work. Enterprise agreements use prepaid dollar commitments with mix-neutral discounts and transparent outcome reconciliation. Rates range from $0.75–$3.00 per verified outcome.
Only outcomes appear on your invoice
The platform and services needed to deliver those outcomes are included. Your cost moves with completed, verified work—not seats, licenses, or attempts.
No platform fee
The iCommerce Engine, implementation, integrations, and support are included in outcome pricing.
No seats or licenses
Add teammates, workflows, and agents without creating another recurring software charge.
Predictable commitments
Prepaid dollar pools apply the same discount to every unit and reconcile to completed outcomes.
No charge for attempts
Drafts, retries, failed work, and unresolved escalations never appear on your invoice.
One meter: completed, verified outcomes with a transparent invoice trail.
The unit matters more than the billing model.
Every outcome is priced by the work completed. Each invoice line names the outcome, authorizing policy, systems changed, and replay identifier.
Resolution
A customer question is answered end to end against live commerce context.
Examples
WISMO resolved, product answer, policy answer, order status update
Voice Resolution
The same completed resolution over telephony, including transcription and speech.
Examples
Order status call, policy question, guided post-purchase support
Commerce Action
The agent completes an action that changes the state of a commerce system.
Examples
Order sent to fulfillment, return processed, address changed, subscription updated
Financial Action
The agent moves money or saves revenue, with full policy checks and audit trail.
Examples
Refund issued, exchange created, save offer applied, delivery exception resolved
Recovered revenue
8% of value recovered
Dunning, payment retry, and won chargebacks. The invoice shows recovered dollars next to the fee.
No recovery, no fee.
Never billed
We only bill when work completes. These activities are always free.
- Drafts or recommendations
- Failed attempts
- Duplicate retries
- Unresolved escalations
- Internal reasoning steps
- Conversations with no completed resolution or action
Order Outcomes
- Order sent to fulfillment
- Order edited or cancelled
- Shipping address changed
Post-Purchase Outcomes
- Return processed
- Exchange created
- Refund issued
Account Outcomes
- Subscription changed
- Payment issue resolved
- Save offer applied
Prepaid pools with mix-neutral discounts
Commitments are dollar pools. The same discount applies to every unit, so no customer is penalized for its mix of resolutions, commerce actions, voice, and financial work.
| Rate Band | Annual Commitment | Resolution | Voice Resolution | Commerce Action | Financial Action | Terms |
|---|---|---|---|---|---|---|
| Starter | $150,000 / year5% off every unit · 90-day rollover | $0.71 | $1.66 | $2.38 | $2.85 | 12-month drawdown |
| Growth | $400,000 / year10% off every unit · 90-day rollover | $0.68 | $1.57 | $2.25 | $2.70 | 12-month drawdown |
| Scale | $750,000 / year15% off every unit · quarterly true-up | $0.64 | $1.49 | $2.13 | $2.55 | Named workflows |
| Enterprise | $1,500,000+ / year20% off every unit · custom SLA | $0.60 | $1.40 | $2.00 | $2.40 | Audit rights |
Cash is collected on commitment. Revenue is recognized as outcomes complete. Unused balances receive the stated rollover, then expire.
Priced against headcount, not software
The right comparison isn't another SaaS tool — it's the $3–8 you pay every time a human handles a ticket. StateSet charges $0.75 for a resolution and $2.50–$3.00 when production state changes.
The comparison is a larger operating-cost line, not another SaaS seat. StateSet is not positioned as the cheapest chatbot.
Simple Billing Mechanics
One outcome meter and one transparent invoice trail. Monthly launch billing and annual enterprise commitments remain tied to verified work.
Define the Outcome
Before launch, we agree on the exact completion event, policy checks, and audit evidence for every billable outcome.
Complete the Work
Agents resolve questions or complete commerce actions across your connected systems. Attempts and incomplete work remain free.
Verify Every Result
Each completed outcome is attributable to StateSet, checked against your policies, and recorded in an audit log.
Pay for Outcomes
Every completed outcome draws down a prepaid dollar pool. Cash is collected on commitment and revenue is recognized as verified work completes.
Getting started
~5,000 outcomes / month
Comparable human handling cost for the same 5,000 tickets: roughly $15,000–$40,000.
Growth pool example
~25,000 outcomes / month (10% off)
Comparable human handling cost for 25,000 tickets: roughly $75,000–$200,000.
Everything needed to deliver outcomes is included
Design, implementation, platform access, and ongoing support are part of the outcome model—not separate line items.
Design
Workflow design, operating model input, and pricing-fit scoping for your deployment.
Implementation
Configuration, integrations, and launch work to get the iCommerce Engine live.
Ongoing Support
Post-launch support, operational guidance, and continuous improvement over time.
Core Platform
Access to StateSet iCommerce Engine infrastructure, tracking, and outcome reporting.
Frequently Asked Questions
No platform fee. No seat fee.Pay only for verified outcomes.
We can model your ticket volume, show your expected monthly cost against what you pay humans today, and put the full economics in front of you before launch.
Not ready for a call? Get a free AI ops audit and we'll send you the numbers for your volume.